At Digital Insurance Pay, we are dedicated to delivering high-quality digital and insurance-related services designed to meet your individual needs. We value your trust and satisfaction, and while our goal is to provide a seamless experience, we understand that situations may arise requiring a refund. This Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• If you cancel your insurance policy within the applicable cooling-off period as specified in your policy terms, you may be eligible for a full refund.
• If a payment processing error occurs on our part, we will review the issue and initiate a refund if applicable.
• If a service was provided incorrectly or in violation of our agreement, we will evaluate your case for a possible refund.

2. Cooling-Off Period

If you decide to cancel your insurance policy or service within the designated cooling-off period (typically between 10 to 30 days from the purchase or contract date), you may receive a full refund. Please note that the exact duration of the cooling-off period may vary depending on the specific terms of your insurance plan.

3. Non-Refundable Items

Certain services and fees are non-refundable, including but not limited to:

• Payments made after the expiration of the cooling-off period.
• Custom or personalized services tailored to your unique requirements.
• Administrative or processing fees associated with insurance setup or maintenance.

4. Refund Processing

All approved refunds will be issued using the original payment method. Refund processing may take 7 to 15 business days, depending on your bank or payment provider’s processing time.

5. Exceptions

Digital Insurance Pay reserves the right to deny a refund request in cases involving fraud, abuse, or violation of our Terms of Use or any other company policy.

6. Changes to This Policy

We may modify or update this Refund Policy at any time to reflect changes in our services or legal requirements. All updates will be posted on this page, and the Effective Date will be revised accordingly.

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.